Financial services institutions realise that a robust digital ecosystem is the prerequisite to thrive in the mobile-first era, where almost all human-centric services can be quickly accessed through mobile devices. The ecosystems can be built by collaborative business models within FinTech firms and require open system architectures and platform collaboration processes to function effectively and enhance competitiveness. To prepare for the next stages of digital disruption, it is also important for financial services providers to seek partnership with the right service provider who possesses strong technical expertise and local financial practises.